Online Banking Security
We recommend using Microsoft Internet Explorer™ (versions 7.x and 8.x), Mozilla Firefox (version 3.x and higher) or Apple Safari (version 4.x and higher) for optimal viewing of this web site, and take advantage of secure interactivity with our site. If you are not using Netscape Navigator or Microsoft Internet Explorer you may wish to download either one now. Click on the one you want to download and follow the instructions.
Download one of the supported browsers if needed now:
In Microsoft Explorer when browsing securely the browser will display a locked padlock icon at the bottom of its open window.
In Netscape Navigator when browsing securely the browser will display a locked padlock icon at the bottom left of its open window. In Netscape Navigator when browsing insecurely that padlock appears unlocked.
When sending any application information online this site automatically switches to a secure mode. This is evident by the "https" that will appear in the url as opposed to "http." If you are using Internet Explorer you will see a locked pad lock at the bottom of your screen when you are in a secure mode and an unlocked pad lock when you are in an insecure mode.
Floridian Community Bank appreciates that the security of your personal and account information is very important to you. We also want to offer banking services to you in a secure manner. As well maintaining your responsibility in keeping any access codes, passwords or PINs secure. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures, which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information as it traverses the Internet between your PC and Floridian Community Bank.
Log In Protection For The End User
Every end user must privately maintain a combination of a password and Log-In ID. The end user is assigned the UNIQUE original password by the bank administrator, which forces the end user to change the password once logged onto the system and before any transactions can be requested. This forces the end user to establish an absolutely private password. If the password is lost or forgotten the administrator will be able to reset a default password for the end user once Floridian Community Bank has confirmed your identity.
One, Two, Three and You're Out
If an unauthorized person attempts entry into an end user's account by trying to guess a Log-In ID, or if a client forgets their password, on the third incorrect attempt, the Log-In combination will be invalid. If this happens and this security feature is activated, you would need to call Floridian Community Bank to reestablish the password for that account. For example, a common mistake made by the end user is having the CAPS-LOCK on while keying in a password. Remember passwords are case sensitive.
To further protect you, a timeout feature is used. This feature will automatically log you out of your current financial service session after a 15-minute period on our site.
Be “More Secure than Ever” with the multifactor authentication. We have a new “Security Blanket “ for you…We are enhancing the security that is protecting your identity…money…accounts… and online transactions with two state of the art multifactor authentication features.
The Ugly Truth Predators often commit fraud and identity theft by exploiting single-factor authentication which uses one piece of information-such as a password-to validate identity. In response, regulators are requiring all financial institutions to implement multifactor authentication which requires multiple pieces of information to validate identity.
Business as Usual…or Unusual Our multifactor authentication solution will automatically monitor your accounts for activity that is “unusual” based on your history with our institution. In the rare event that unusual activity is detected, you will be automatically asked to verify your identity by answering pre-selected security or challenge questions that only you should know the answers.
For additional branch phone numbers, addresses or contact emails, please visit the Branches page.
Please contact your branch for questions or further assistance on your accounts or online banking.
To report a lost or stolen debit card after normal banking hours please call our Support Center at 1-866-546-8273.